Thank you for choosing to shop with us. We strive to provide you with a seamless shopping experience and top-quality products. Please take note of our refund policy outlined below:
Returns and Exchanges: We are pleased to inform you that we do accept returns or exchanges on sealed items sold through our website as long as they are received by us in their original condition. Items must be returned within 14 days of purchase. Used/Open items are considered on a case by case basis. We kindly request that you carefully consider your purchase before placing an order.
a. Unopened Items: Only unopened items with an intact seal will be eligible for consideration for return.
b. Restocking Fee: In the event that a return is approved, a 10% restocking fee will apply. This fee will be deducted from the refund amount.
c. Shipping Responsibility: In cases where returns are accepted, the customer is responsible for both the initial shipping costs and the return shipping costs. This includes shipping costs paid by us included in the price of the item for “free shipping”.
Refund Process: Once we receive the returned item and inspect its condition, we will initiate the refund process. Please note that the refund will be issued for the product’s cost minus the restocking fee and any shipping charges incurred. If it is determined the package has been tampered no refund will be given and the item will be discarded.
Damaged Packages:
We guarantee the safe delivery of all items ordered, if you’ve received a damaged package we are here to help! We ask that you please refrain from opening the damaged package you received, and instead send us an email containing a picture of the package, and brief description of the damage. If you have opened a package and the items inside appear to be damaged, we ask that you avoid breaking the products seal and send us a picture of the damaged items right away. Damaged product that has had it’s seal tampered with or destroyed intentionally will be excluded from being covered under our policy. Messages regarding damaged product may be addressed to [email protected]
Manufacturer Defects:
If you have received a sealed trading card game product and find it is missing items, has a printing error, or included unrelated cards or pieces, we highly recommend contacting the respective manufacturer in regards to the error. We are not responsible for manufacturing errors made with the products we sell, and are unable to provide replacements for any missing cards or parts in a sealed product. For products manufactured by Wizard of the Coast, we recommend looking into their product replacement form and appropriate article containing information handle product errors related to their products. For products manufactured by the Pokémon Trading Card Game company, we recommend referring to this article for the necessary steps. For products made by other manufacturers, it’s recommended to reach out via their respective support channel and to follow the appropriate steps they have provided for manufacturer errors and defects.
We greatly appreciate your understanding and cooperation regarding our refund policy. If you have any questions or concerns, our team is ready to assist you. Please don’t hesitate to reach out to us for any assistance you may need.
Thank you for your trust and support.
Sincerely, TCGPort
Return Process
1. Contact [email protected] to let us know you would like to return an item.
2. Package all returns carefully and securely in a box, bubble mailer, or in the package originally used to deliver the item.
3. Include the original order invoice or a note with the Order ID of your package so we can locate your order in our system upon return.
4. Address your return to:
We will send the address in the response email.
5. Drop the package off at your designated carrier’s location. While the post office is a safe and secure form of shipment, we recommend signature confirmation for returns exceeding $750.00.
6. When your package is returned to us, we will email you to confirm receipt and process your refund or exchange. Please note that credit card refunds can take up to five (5) business days to be posted to your account.